One of the key qualities to have in order to manage a bed & breakfast in an appropriate way is surely the awareness in balancing all the aspects and the efforts that such a structure involves.
Steven Covey, the author of “7 habits that efficient people have” has created a video called “first things first” that shows how human beings need to have a general framework before they can choose what to prioritize. Personally I had to learn by myself what he meant, all while managing this bed & breakfast. I have always wanted a b & b with a few rooms, because I thought I would be able to do everything myself. After the second year of activity, I got sick and could not do everything, this was the moment that made me understand something “First the important things, then the urgent ones” This means giving priority to things that require time and dedication, urgent things are usually small and are done in a short time, important things first of all.
After understanding this fundamental principle, I had to revise the hotel structure and I asked myself “Why did I open Thea Monza?” I knew that one of the reasons was to provide a place to sleep at the right price in a refined setting. So I learned to delegate and I returned to the base of what I like. I love cooking and a bed & breakfast must offer a typical breakfast, which can be remembered, I also work with marketing actions, especially writing in other languages for companies that need to let their employees stay. Now I’ve hired someone who helps me do all this. It was not easy to find the right person to rely on, but I have to say it was a big hand.
Did I do well to make this choice? Other hotel owners and hotels say that spending 20% of my income on another person may not be an appropriate choice. However, what I always say is that an owner who welcomes his guests and offers a good impression is certainly better than a slightly sickly owner who tries to do everything on his own
Helping people to focus on what is really important is fundamental to the success of a company, so it is important to equip ourselves with resources to compete with other structures on the national territory in the long term. To understand if you are ready psychologically to face the commitment of a bed & breakfast, read my other article on six b & b is the right choice for you